Our unique approach to customer care is centered on our “account planning” philosophy and building relationships with our customers. Our customers and users have not only defined us as a company, but have helped to develop and mold the products and services we offer today, including our account planning philosophy. Account planning begins with our first meeting, and focuses on developing a customized plan specific to our customers’ long-term needs and goals. From the initial account planning process, we develop a customized plan that addresses the following:
- Plan for SubFinder installation and integration
- Configuring SubFinder to best meet your needs
- Continuing education on product features and functions
- Employee and administrator participation
- Substitute retention
- On-going support
While each account plan is unique to the customer, the philosophy remains the same: to provide a high level of training, support, and service based on long-term needs and goals. CRS Advanced Technology provides all customers with the highest level of service and support at no additional cost. Each customer is assigned a dedicated Account Specialist who will address individual support needs, and provide personalized service more quickly and effectively. Customers also have access to our online Customer Support Center, which includes product documentation, forums, webinars, and other valuable resources. Our account support team is available from 6:00 am to 6:00 pm EST, and may be contacted by phone, email, and live online chat. Additionally, emergency on-call support is available 24 hours a day, 7 days a week, 365 days per year.
If you are currently in need of support, please visit our online Customer Support Center or call 800.782.3463.